Based in Baku, Azerbaijan, Zaman Broker is the first Insurance and Reinsurance Lloyd’s Brokers operating in the South Caucasus region. The business covers many types of insurance services — property, construction, travel, professional, personal, and automotive. Upon first contact, Zaman Broker was working on crafting a unique customer experience for their automotive insurance product.
Having worked with an out-of-the-box solution previously, Zaman Broker concluded that the purchased CRM solution did not deliver personalized customer experiences. The solution was not quick to respond to business changes, offered poor technical support and left the client waiting for long periods of time before software changes were implemented. It also lacked flexibility and was not scalable, especially at a time when the business was planning to expand its insurance claim services and enter new markets.
The client wanted to find an IT partner to take care of software development, process automation, and support to help the business grow.