Custom CRM Solution for My Trusted Builder


Smart IT developed a custom CRM system in the form of an integrated web application to address My Trusted Builder’s project management, stakeholder management, and accounting requirements.


My Trusted Builder is a rapidly-growing construction company based in London. Our Client offers interior design, renovation work, and bespoke design services to households across the UK.


Having used a number of software-as-a-service management tools, the Client realized that most of the products on the market would not be capable of uniting the full range of construction related activities and tasks their business needed. My Trusted Builder wanted to create a single informational hub to be used by employees and clients alike. 

Smart IT was selected from a number of possible candidates to develop a web-based solution that would incorporate modules for project estimations, procurement, project management, financial reporting and statistics with distinct roles and access to company employees and clients.

Technologies and tools

jms logo

Challenges and solutions

Smart IT would first have to understand the scope of the Client’s business and identify all potential users and their feature requirements, as well as compose the technical specification.
  • Extensive business analysis
  • UX/UI design for admins and users
The Client wanted to digitize all of its paper and Excel-based data and move it into the cloud, where it would be accessible to clients and employees from the company’s website. The solution would also have to incorporate videostreaming from construction site web feeds.
  • Cloud migration
  • Video feed solution
  • Website dashboard and admin panel
In order to unify the desired system modules into one system, Smart IT would have to work on the back-office solution and application integrations extensively.
  • Backend development
  • Frontend development
  • Application integration


Smart IT developed a Custom ERP solution for the Client’s construction business, enabled the Client to:
  • Assign separate access to users based on their status in the company
  • Eliminate manual tracking of subcontractors, suppliers and clients
  • Increase productivity
  • Increase customer satisfaction rates
  • +23%

    customer satisfaction rate growth
  • 10

    full-time team members
  • 9

    months of software development
  • 9

    technologies employed


Alexandr Vreme, COO

My Trusted Builder


The solution has received positive internal feedback, as it’s improved business efficiency and it’s now being used on a daily basis. Smart-IT Ltd. delivered on deadline and within budget. Expect a knowledgeable partner who communicates responsibly and provides useful tips.

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