Client Management Solution for Professional Fitness Coach

case
  • Service:

    Application integration services

  • Industry:

    HealthTech

  • Website:

    NA

Description:

Custom client relations management solution with intuitive interface and fully-automated chatbot for a professional fitness trainer.

Client

The Client is a personal fitness coach, Nick Manko, who works with individual and corporate clients, providing wellbeing advice, including workout sessions and nutrition plans.

Brief

Nick was planning to scale his business and hire more employees to manage the growing customer base. He previously managed client data offline and wanted to automate the process, which was otherwise repetitive and took up time he could be spending on growing the business. The fitness coach decided he would rely on technology to help him scale, but needed help putting his idea into life.

Technologies and tools

doctrine logo
Symfony_logo
Telegram API logo

Challenges and solutions

One of the first challenges was understanding the client’s workflow and translating it into an online solution.
  • Extensive requirement gathering
  • Business analysis
Our team discovered that time-consuming offline client management processes got in the way of managing relationships with the fitness coach's clientele and prevented Nick from properly on-boarding new clients.
  • Multi-user client relationship management (CRM) system
  • Streamlined request processing
  • Workout scheduling
The coach spent hours following up with clients via their preferred social network channel and had to log their details by hand. He also had to compile detailed nutrition and workout plans, which he sent out one message at a time.
  • Telegram chatbot integration (dubbed “Fitbot”)
  • Messaging functionality integration
  • Notification automation

Results

Concluding development, the Client received a full-scale client management solution:
  • Custom built CRM software system
  • Telegram bot integration and automation
  • Intuitive dashboard for team and client management
The automated workflow and admin panel helped align the team of fitness professionals with their goal of increasing their clientbase tenfold.
  • Higher client processing capacity
  • Optimized contact information logging
  • Team roles and responsibilities
  • Automated scheduling
Apart from web application development, the Smart IT team offered Q&A and post-launch support services as well.
  • 3K%

    growth in daily processed clients
  • x10

    client base growth in half a year
  • x5

    team increase
  • Full

    transition online

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